Terms & Conditions

Effective Date: 02/11/2025 Last Updated: 02/11/2025

Welcome to Arkana Media (“Company,” “we,” “us,” or “our”). By accessing and using arkana-media.com (the “Website”) and our services, you agree to be bound by these Terms and Conditions (the “Terms”).

If you do not agree with any part of these Terms, please do not use our services.

1. Definitions

  • “Services” refers to the digital marketing services we provide, including but not limited to SEO, paid advertising, content marketing, social media management, email marketing, and consulting.

  • “User”, “you”, or “your” refers to anyone who accesses or uses our Website and Services.

  • “Agreement” means this set of Terms and Conditions.

2. Use of Our Services

2.1 Eligibility

To use our services, you must:

  • Be at least 18 years old or the legal age in your jurisdiction.

  • Provide accurate and truthful information.

  • Not use our services for illegal or unauthorized purposes.

3. Payment and Refund Policy

3.1 Pricing and Payments

  • Prices for services are listed on our Website or as agreed in a written contract.

  • We accept payments via Stripe (G pay, Apple pay), or direct bank transfer.

  • Payments must be made in full before service delivery, unless otherwise agreed.

3.2 No Refund Policy

  • Due to the nature of digital marketing services, all payments are final and non-refundable, unless explicitly stated in a service agreement.

  • If you have concerns, please contact partnerships@arkana-media.com before purchasing.

4. Intellectual Property

4.1 Ownership

All content on our Website, including text, graphics, logos, images, and software, is our intellectual property or licensed to us.

4.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our Website for personal or business purposes. You may not:

  • Copy, reproduce, or redistribute our content without permission.

  • Modify or create derivative works based on our services.

  • Use our trademarks without written consent.

5. User Conduct

When using our Website and Services, you agree not to:

  • Violate any laws or regulations.

  • Submit false or misleading information.

  • Attempt to gain unauthorized access to our systems.

  • Engage in fraudulent, abusive, or harmful activities.

We reserve the right to suspend or terminate access if these rules are violated.

6. Disclaimers and Limitation of Liability

6.1 No Guarantees

  • We strive to deliver the best results but do not guarantee specific marketing outcomes (e.g., website rankings, conversions, or revenue increases).

  • All marketing efforts depend on various external factors.

6.2 Limitation of Liability

To the maximum extent permitted by law, we are not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our services.

  • Loss of profits, data, or business interruptions.

6.3 Third-Party Services

We may use third-party tools (e.g., Google Ads, Facebook Ads) to deliver services. We are not responsible for third-party platform changes, policies, or downtime.

7. Privacy Policy

Your use of our services is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.

8. Termination of Services

We reserve the right to:

  • Suspend or terminate access to our services if you violate these Terms.

  • Refuse service at our discretion.

You may also terminate your use of our services by discontinuing access to our Website and contacting us for account closure (if applicable).

9. Governing Law and Dispute Resolution

9.1 Governing Law

These Terms shall be governed by the laws of Czech Republic, without regard to conflict of law principles.

9.2 Dispute Resolution

  • EU Users: If you are in the EU, you may have rights under consumer protection laws.

  • US Users: Any disputes shall be resolved through arbitration rather than court proceedings, except for small claims court cases.

10. Changes to These Terms

We may update these Terms from time to time. If changes are significant, we will notify you via email or a notice on our Website.

Your continued use of our services after changes means you accept the revised Terms.

11. Contact Information

If you have any questions regarding these Terms, please contact us at:

Arkana Marketing

partnerships@arkana-media.com

Legal | Terms and conditions